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info@leylandairportservices.co.uk
01772 421947
Terms and Conditions

By reading this document or part of it you are accepting the following Terms & Conditions. This document is designed to provide the Client and Leyland Airport Services (LAS) with protection in the event of litigation. This document also provides passengers with information which confirms your statutory rights in terms of your outbound or return journey.

We suggest that you print and keep this instruction document (T&C’s) with your travel documents. It includes a contact telephone number in the event you need to contact us on your return to the UK. For Manchester Airport collections, LAS drivers will normally meet you in your respective arrivals hall. Your outbound driver will also give you additional information in respect of the return collection.

If you haven’t already supplied one, please supply a working mobile number (where one is being taken) to our office prior to your departure. You will need to switch this number on as soon as you a land. In the event you take a different mobile we would prefer you to forward this to our office and not your driver. You can do this by text or email. Relevant contact details are stated below.

Your return collection driver will attempt to contact you on your arrival either by text or direct call to the mobile number you have supplied to arrange and confirm your return collection.

You will be supplied with instructions on the outbound journey (where one is undertaken) which will assist you in being collected. We will not be held responsible if you fail to follow these instructions and this either delays your collection or leads to you not being collected which results in you incurring additional financial cost.

You are responsible for checking the details of the return booking with our office and not your driver. However your driver will confirm with you that the details held by our office for your return journey are correct as per those on your travel documentation. These being the actual UK scheduled gate arrival date and time and not the return departure information.

LAS will not be held responsible if the information received in respect of your return details is subsequently incorrect or changes whilst you are away and as a result this causes either a delay to your collection or you having to make alternative travel arrangements.

It is your responsibility to forward and confirm receipt of any changes to your return details that have not been confirmed with our office prior to your departure from the UK. We also prefer changes to your return itinerary be given direct to our office using the contact information stated below and not your driver.

If you do give changes to your return itinerary to your outbound driver it is still your responsibility to confirm that we have received the new details. You can do this either by text or email as per the contact details below. We will, where possible, send you a text or email to confirm receipt of any changes. No changes to your return details are confirmed until you have received a reply from ourselves.

We hold no responsibility for acting on incorrect return flight details. Please ensure you have given us your arrival times and the correct arrival date into the UK and not your return departure information. In the event you do not return on the day or time stated on your booking and without prior notice no refund will be given and you will be re-charged a minimum £45 in the event you need to re-book your return pick-up. You will be responsible for any additional costs incurred e.g. parking costs.

If you have a serious delay (over one hour) in respect of your return journey you must inform us as soon as possible. We will regularly check on the day to find out if your inbound/return flight has incurred any delays but we are not always supplied with accurate/up-to-date information. You, as the client(s), have ultimate responsibility to inform us promptly of any delay.

LAS does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances. We advise passengers to plan to arrive at the airport a minimum 2 hours for charter and 3 hours for long haul flights prior to the scheduled gate departure or a minimum 75 minutes for internal flights. This is to allow for possible unpredicted delays en route to your departure airport.

You should allow additional time for your travel to an airport or other destination if this coincides with travel through “rush hour” traffic. LAS will not take responsibility for any passengers missing their flight or onward travel if the above minimum time limits are not adhered to.

LAS drivers are all self-employed and as such all vehicles are driver owned. We reserve the right to use third party company or sub-contract drivers when appropriate. The terms and conditions outlined in this document also apply when a third party company or driver is used.

If for any reason you are delayed in baggage reclaim or passport control you should notify your driver if this is likely to delay your collection over and above 1 hour after gate arrival. No refund will be made if passenger(s) do not show up for pre-paid journeys.

All other circumstances where a refund may be possible should be addressed directly in writing with our office and not your driver. You can also contact our office on 01772-421947 (normal office hours only)

All our vehicles are licensed Private Hire Vehicles. Eating, drinking or smoking is not permitted. You will be held responsible for any spoilage or damage caused as a result of your occupancy of our vehicles. Drinking water is permitted, however you must take with you any used bottles or containers. In the event any spoilage is caused we reserve the right to make a charge to cover the cost of rectifying the damage.

For outbound and return pick-ups payment must be made in full prior to your departure from the UK either by cash or cheque. We do not accept split payments and we will cancel the return booking if it is not paid for in full in advance or an agreement has been made prior to your departure.

All drivers are authorised to give you reasonable assistance with your luggage, however we will not be held responsible if in assisting you, your luggage is damaged.

It is your responsibility to make sure that suitable child restraints are provided for any children that legally require them. It is also your responsibility to adequately secure child seats to the vehicle. LAS or its drivers or third parties will not accept any responsibility or liability in the event an injury occurs to yourselves or members of your party as a result a child seat/restraint is in-adequately secured.

We are contracted to collect you at the times stated on the booking form. Most if not all outbound pick up times and booking details are pre-agreed and re-confirmed usually up to 2 days in advance. This is a company requirement when the booking is made more than 7 days in advance. This can be done either by email or telephone call to our daytime landline number. We will attempt to answer all calls and emails within 24 hours.

If you have additional luggage of more than one large case per passenger please inform our office. Most saloon cars can only carry a maximum of 3 large cases. For additional other luggage i.e. buggies/prams, golf clubs, ski/diving equipment or other, it is your responsibility to inform our office when the booking is made of the luggage you wish us to transport. We reserve the right to refuse to carry or charge for additional luggage as stated above if this is not disclosed within 2 days of departure.

We will also not be liable for any damage caused to goods left in our possession on your behalf.

Our drivers will deal with you politely and courteously. This also applies to all those we transport. We will not tolerate bad behaviour or foul or abusive language. Any instances of bad or unruly behaviour to any LAS driver by any person who is associated with your party will almost certainly mean your journey ending immediately without any financial compensation.

Our service is “exclusive airport work” we do not undertake either local taxi or school runs. We are though prepared to discuss other types of work. You will need to contact our office for more information.

Please also bear in mind that the business is run and operated from our home and is strictly “Private Hire” (all our work is taken either by telephone call or email) and only during normal daytime business hours. Please be respectful of this as we will not be available outside of the hours of 0900-1900 Monday to Friday.

Whilst we strive to offer the best service we possibly can, you will appreciate that mistakes sometimes do happen. This is the reason why we request that all information be cross checked, usually a minimum 2 days in advance of your departure. We do have advanced checking procedures, however you the client are the only person(s) with tickets or the correct outbound and return arrival information.

CONTACT INFORMATION

TEL : - 01772 421947. MOBILE (MIKE) 07976 314328

EMAIL : - info@leylandairportservices.co.uk